Privacy Policy

Online Electrical (Pty) Ltd – Privacy Policy
Last updated: 24 June 2026

This Privacy Policy explains how Online Electrical (Pty) Ltd (“Online Electrical”, “we”, “our”, or “us”) collects, uses, shares and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

We are Online Electrical (Pty) Ltd.

Registered / Business Address:
11 Turf Industrial Park
Turf Road
Anderbolt
Boksburg
Gauteng
South Africa

Contact details:
Email: joey@online-electrical.co.za
Telephone: +27 11 892 4551 / +27 83 677 8817

For the purposes of applicable data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”), we act as the responsible party for the personal information collected through this website.

2. Personal Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with us, we may collect certain personal information about you.

In this Privacy Policy, “personal information” means any information that identifies or relates to an identifiable person.

2.1 Device Information

When you browse our website, we may automatically collect certain information about your device, including:

• Web browser version
• IP address
• Time zone
• Cookie information
• Pages, products and content viewed
• Search terms used on the website
• Information about how you interact with the website

Why we collect this information:
We collect this information to help load the website correctly for you, improve website functionality, analyse website usage and optimise the performance of our online store.

How it is collected:
This information is collected automatically through cookies, log files, web beacons, tags and pixels.

Who it may be shared with:
This information may be shared with Shopify, which powers our online store.

2.2 Order Information

When you place an order or attempt to place an order through our website, we may collect information such as:

• Full name
• Billing address
• Shipping / delivery address
• Payment information
• Email address
• Phone number

Why we collect this information:
We collect this information to:

• Process and fulfil your order
• Process payment
• Arrange delivery
• Send invoices and order confirmations
• Communicate with you regarding your order
• Screen orders for fraud or risk
• Provide you with product or promotional information where you have agreed to receive such communication

Who it may be shared with:
This information may be shared with:

• Shopify
• PayFast (payment gateway)
• Selected courier or delivery partners where required to fulfil your order

2.3 Customer Support Information

If you contact us for assistance, quotations, support or order-related queries, we may collect:

• Your name
• Email address
• Telephone number
• Delivery address or order details where relevant

Why we collect this information:
To provide customer service, support, delivery assistance and order-related communication.

Who it may be shared with:
Where necessary, certain information may be shared with PayFast or relevant service providers in order to resolve payment or order issues.

3. Minors

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details in this policy so that we can investigate and, where appropriate, delete the information.

4. How We Use Your Personal Information

We use your personal information to provide our services and operate our business, including to:

• Offer products for sale through our website
• Process and fulfil orders
• Arrange shipping and delivery
• Process payments
• Communicate with you about your order, account or enquiries
• Provide customer support
• Detect, investigate and prevent fraud or misuse
• Improve our website, services and customer experience
• Send you updates, promotions, product information and marketing communication where you have agreed to receive such communication or where permitted by law

5. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include:

• Shopify, which powers our online store
• PayFast, for payment processing
• Courier and delivery companies, to fulfil orders
• Website analytics and advertising providers, such as Google Analytics and related advertising platforms
• Professional advisers, regulators or authorities, where required by law or to protect our rights

We may also disclose personal information where necessary to:

• Comply with legal obligations, court orders, subpoenas or lawful requests
• Investigate fraud, security breaches or unlawful activity
• Protect our business, customers, staff, website or legal rights

For more information about how Shopify processes personal information, please review Shopify’s privacy policy on its website.

6. Behavioural Advertising and Analytics

We may use your personal information to provide you with targeted advertising, marketing communication or content that may be relevant to your interests.

For example, we may use Google Analytics to better understand how customers use our website and to improve our online store experience.

You can read more about how Google uses personal information here:
https://policies.google.com/privacy?hl=en

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

You can also manage certain personalised advertising preferences through the following platforms:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

For more information about targeted advertising, you may visit the Network Advertising Initiative (NAI):
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You may also opt out of some online advertising services through the Digital Advertising Alliance’s opt-out portal:
http://optout.aboutads.info/

7. Cookies

A cookie is a small text file that is stored on your computer or device when you visit a website. We use cookies to improve your browsing experience, remember your preferences, support website functionality, analyse traffic and help us market our products more effectively.

Cookies may include:

• Functional cookies
• Performance cookies
• Analytics cookies
• Advertising cookies
• Social media or content cookies

Some cookies are session cookies, which expire when you stop browsing, and others are persistent cookies, which remain on your device until they expire or are deleted.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect how parts of our website function.

For general information on cookies and how to manage them, you may visit:
www.allaboutcookies.org

8. Shopify Cookies Used on the Store

Our website uses Shopify and Shopify-related cookies to enable the operation of the store and to assist with reporting and analytics.

Cookies necessary for the functioning of the store may include:

• _ab

• _secure_session_id

• cart

• cart_sig

• cart_ts

• checkout_token

• secret

• secure_customer_sig

• storefront_digest

• _shopify_u

Reporting and analytics cookies may include:

• _tracking_consent

• _landing_page

• _orig_referrer

• _s

• _shopify_fs

• _shopify_s

• _shopify_sa_p

• _shopify_sa_t

• _shopify_y

• _y

These cookies are used for purposes such as:

• Cart and checkout functionality
• Customer login and account functionality
• Storefront navigation
• Tracking landing pages and referrals
• Shopify analytics and reporting
• Marketing and campaign performance analysis

9. Do Not Track

Please note that because there is currently no consistent industry standard for responding to “Do Not Track” browser signals, we do not alter our website’s data collection and usage practices when such a signal is detected.

10. Retention of Personal Information

When you place an order through our website, we will retain your personal information for our business records unless and until you request that we delete it, subject to any legal, accounting, tax or operational obligations requiring us to retain certain records.

We may also retain personal information where necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain financial and transaction records

11. Automated Decision-Making

If you are a resident of the European Economic Area (EEA), you may have the right to object to processing based solely on automated decision-making, including profiling, where that processing has a legal or similarly significant effect on you.

Online Electrical does not engage in fully automated decision-making that has a legal or similarly significant effect on customers.

However, our platform provider Shopify may use limited automated processes to help detect and prevent fraud. These may include, for example:

• Temporary denylisting of IP addresses linked to repeated failed transactions

• Temporary denylisting of payment cards linked to flagged IP addresses

These measures are intended to protect customers and the store from fraudulent activity.

12. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of your personal information
• Request deletion of your personal information
• Request a copy of your personal information in a portable format where applicable
• Object to or restrict certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant regulatory authority

If you would like to exercise any of these rights, please contact us using the contact details provided in this policy.

13. Your Right to Complain

If you have any concerns about how we collect, use or protect your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Website: www.justice.gov.za/inforeg/contact.html
Email: inforeg@justice.gov.za

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal requirements, service providers or privacy practices.

Any changes will be posted on this page together with the updated revision date.

Last updated: 24 June 2026